At Infiniverse, we understand the anticipation of receiving a handcrafted leather piece. Our commitment lies in delivering your carefully crafted goods with efficiency and transparency. This policy outlines our shipping journey from workshop to your destination.
- Order Processing Timeline
Production Period
As each leather piece receives individual attention, please allow 3-5 business days (Monday-Friday, excluding Chinese public holidays) for meticulous preparation after order confirmation and payment verification.
Security Verification
For transaction protection, certain orders may require additional verification, potentially extending processing by 1-2 business days. We will promptly notify you if this applies to your order.
Order Changes
To modify or cancel your order, contact us immediately at 1061623969@qq.com. Changes are only possible before your item enters the final production phase.
- Global Shipping Coverage
We proudly deliver to these regions:
50 United States
European Union territories
United Kingdom
Canada
Australia
Switzerland
Japan
- Shipping Options & Timeframes
United States (Mainland)
| SERVICE LEVEL | COST | DELIVERY WINDOW |
|---|---|---|
| Standard | $12.99 | 8-12 business days |
| Express | $24.99 | 4-6 business days |
| Free Standard | Complimentary | Orders exceeding $120 |
European Territories
| SERVICE LEVEL | COST | DELIVERY WINDOW |
|---|---|---|
| Standard International | $28.99 | 12-16 business days |
| Express International | $49.99 | 6-9 business days |
| Free Standard | Complimentary | Orders over $250 |
Other International
| SERVICE LEVEL | COST | DELIVERY WINDOW |
|---|---|---|
| Canada Standard | $22.99 | 14-20 business days |
| Australia Standard | $26.99 | 15-22 business days |
Important Notes
- Delivery estimates commence from dispatch date
- International customers bear all import duties, taxes, and customs clearance fees
- Business days exclude weekends and holidays
- Shipment Management
Tracking
Upon dispatch, you’ll receive automated tracking details via email, enabling real-time package monitoring.
Delivery Requirements
Ensure shipping address accuracy. We cannot assume responsibility for packages successfully delivered to provided addresses that subsequently go missing. For international shipments, ensure recipient availability for customs coordination.
Failed Deliveries
Packages returned due to incorrect addresses or recipient unavailability will require reshipping fees. Original shipping costs remain non-refundable for address-related returns.
- Issue Resolution
Missing Packages
Contact 1061623969@qq.com if tracking shows no progress for 12+ business days. We’ll initiate carrier investigations promptly.
Damage Claims
Despite protective packaging, if damage occurs, notify us within 36 hours of delivery with clear product and packaging images for swift resolution.
- Customer Support
For shipping inquiries, contact:
- Email: 1061623969@qq.com
- Phone: +86 18350112008
- Operations: Fuzhou Molanto Trading Co., Ltd.
- Address: Shop 106, 3/F, Jiahui Garden, Zhongting St, No.9 Santong Rd, Houzhou, Taijiang, Fuzhou, China