To qualify for a return, your item must meet the following conditions:
Unused and in original condition
No signs of wear or alteration
All original packaging, tags, and protective covers intact
Return request initiated within 30 calendar days of delivery date
The following categories are ineligible for returns:
Items designated as “Final Sale” or “Clearance”
Digital products and gift cards
Products showing evidence of use, modification, or customer-induced damage
Custom-made or personalized items
- Return Procedure
Step 1: Initiation
Contact our customer service team at 1061623969@qq.com within the eligible return period. Please include:
Your original order number
Product name and quantity
Detailed reason for return
Step 2: Authorization
Upon approval, you’ll receive:
Unique Return Authorization (RA) number
Designated return facility address
Detailed packaging instructions
Step 3: Shipment
Securely repackage using original materials
Include completed return form (emailed with authorization)
Retain shipping receipt and tracking information
Note: We recommend insured, trackable shipping methods
- Refund Processing
Inspection period: 2-3 business days after return receipt
Approval notification via email
Refund processing: 5-7 business days post-approval
Original shipping fees non-refundable
Return shipping costs customer-responsible unless error is ours
- Exchange Protocol
Exchanges are exclusively available for:
Manufacturing defects
Shipping-related damage
Incorrect item fulfillment
Exchange Process:
Contact us within 14 days of delivery
Provide visual evidence (photos/video)
We arrange prepaid return shipping if applicable
Replacement shipped upon defect verification
- Shipping & Address Guidelines
Return shipping costs: Customer responsibility
Use only authorized return addresses
Office addresses not accepted for returns
International returns: Include customs declaration as “Returned Goods”
- Sale Item Conditions
Regular-priced items: Full refund eligibility
Final sale items: Ineligible for refunds
Store credit consideration for non-defective sale items meeting return criteria
- Problem Resolution
For damaged/incorrect items:
Report within 48 hours of delivery
Provide comprehensive visual documentation
We cover return shipping and expedite replacement
Full refund available upon request
- Customer Service
For return-related inquiries:
Email: 1061623969@qq.com
Brand: Infiniverse
Operating Entity: Fuzhou Molanto Trading Co., Ltd.
Return Address: Shop 106, 3/F, Jiahui Garden, Zhongting St, No.9 Santong Rd, Houzhou, Taijiang, Fuzhou, China
Contact: +86 18350112008